Shipping Policy

How long will my order take to deliver to me?

Every boutique on our website has its own shipping policy and delivery method, so timeframes will vary. You can view the seller’s delivery timeline on each boutique page.

Please note that our sellers currently only ship within South Africa..

How do you charge shipping when shopping between multiple Boutiques?

Each boutique charges its own shipping fee, meaning each order from each boutique will have its own shipping fee. For example, If you are shopping from 3 boutiques in one order, each boutique will charge its own shipping fee and your order will have 3 shipping fees in it. 

Will I pay for shipping for every item in my basket?

No, if all the items in your basket are from the same boutique, you will only pay one (1) shipping fee. 

Should you, however, have items from multiple boutiques within your basket, multiple shipping fees from the various boutiques will apply.

Who do I contact regarding my order/delivery?

All queries concerning orders and delivery details should be addressed directly with the boutique/s you’re purchasing from. If you’re ordering items from multiple boutiques, you’ll need to contact each one individually for information. 

My item hasn’t been delivered, what do I do?

We firstly recommend that you directly contact the Boutique you ordered from by heading to their page and clicking the ‘contact’ button. You can then fill in a basic contact form to inquire about any relevant tracking information and follow up on your order with the seller.

If you don’t receive a response or receive your delivery after an appropriate period of time, please forward your purchase confirmation email to [email protected] and we’ll happily handle it for you. 

How do I update my address or add a new one?

You can do this by logging in to your wisioi.com account and clicking through to account > settings > my details. Once you’re on this page you can easily choose to edit an existing address or add a new one. 

Help! My delivery address is wrong.

If you accidentally input an incorrect address for your order, you need to contact the Boutique/s immediately and notify them of the error. If you contact them within 3 hours of ordering, they should be able to easily fix the situation for you.

Do you ship outside of South Africa?

We’re still in the beginning stages of our preloved marketplace - so we’re currently only shipping within South Africa.