We want to make buying and selling on WISI-Oi smooth and hassle-free.

Who Pays for Shipping?

• If the buyer changes their mind, they must pay for return shipping.
• If the seller sends an incorrect or defective item, the seller must cover all shipping costs to collect and redeliver the correct item.
• If a dispute arises, WISI-Oi will step in to review and make a fair decision.

What Can Be Returned?

To qualify for a return:

• The item must have been purchased through WISI-Oi.
• The buyer must report the issue within one (1) day of receiving the item.
• The item must be in its original condition, unworn, unused, and with original tags if applicable.
• The return must be sent within 48 hours of approval from the seller.

Items That Cannot Be Returned

• Items listed as "Final Sale."
• Made-to-measure or custom items.
• Items that have been worn, washed, or altered.
• Items returned outside the allowed timeframe.

If You Receive an Incorrect or Damaged Item

If a seller sends the wrong or a defective item:

• The seller must arrange collection and redelivery within 7 days of the buyer reporting the issue.
• The seller covers all shipping costs for the return and replacement.
• If the seller fails to act, WISI-Oi may issue a refund to the buyer and recover costs from the seller’s wallet.
  

How to Return an Item

• Contact the seller via WISI-Oi to request a return.
• The seller will confirm if the return is valid and provide instructions.
• Return the item within 72 hours of approval.
• Provide a tracking number if applicable to confirm the return.

Refunds

• Refunds are processed once the seller receives the returned item.
• Refunds will be issued via the original payment method.

Exchanges

• If a buyer wants a different size or color, they can request an exchange from the seller.
• Exchanges are subject to seller availability.
• If a seller sends the wrong or defective item, they must:
  • Cover all shipping costs for the exchange.
  • Arrange collection and redelivery within 7 days.

Seller Responsibilities

Sellers must:

• Ensure their listings accurately describe items.
• Respond to return and exchange requests within 24 hours.
• Handle returns, refunds, and exchanges as per WISI-Oi’s policies.

Dispute Resolution

If a buyer and seller cannot agree on a return, refund, or exchange:

• WISI-Oi acts as a neutral third party to resolve shipping/return disputes.
• We will review evidence from both sides, including photos, messages, and tracking details.
• If the seller is at fault and does not take action, WISI-Oi may deduct the refund amount from their earnings.
• Unresolved disputes may lead to account suspension.

We are committed to providing our customers with a great shopping experience. If you have any questions about our return and refund policy, please do not hesitate to contact us by sending an email to emailus@wisioi.com or a Whatsapp.