Returns, Refunds

If you are not satisfied with your purchase, you may return it to the seller for a refund.

Conditions for Return

  • You must notify the seller within 1 day of receiving the item.
  • Payment for the item was made on WISI-Oi
  • The item must be in its original condition, unworn and unused.
  • You must return the item in its original packaging.
  • Return postage is your responsibility unless the item is incorrect or has major defects

How to Return an Item

  • Contact the seller and let them know you want to return the item.
  • The seller will provide you with instructions on how to return the item.
  • Return the item to the seller within 72 hours of receiving the instructions.
  • Returns will not be accepted after 72 hours has passed.


    Once the seller receives the returned item, they will process your refund. The refund will be issued to your original payment method.


    If you would like to exchange the item for a different size or color, please contact the seller and an arrangement can be made between you & the seller.

    Faulty Items

    If you receive an item that is faulty, please contact the seller immediately. The seller will review your claim and, if necessary, issue a refund or exchange.

    What if the Seller Refuses to Issue a Refund or Exchange?

    If a boutique refuses a refund or exchange, forward the purchase confirmation to or via Whatsapp  for assistance.

    Please note

    • Each seller has their own return and refund policy. Please check the seller's policy before making a purchase.
    • Some items may have minor defects. Please consider this before making a purchase.
    • Made-to-measure items may not be eligible for returns or exchanges.
    • It is your responsibility to ensure that you package the returned goods adequately.

    We are committed to providing our customers with a great shopping experience. If you have any questions about our return and refund policy, please do not hesitate to contact us by sending an email to or a Whatsapp.