How Do I Sell My Preloved Fashion?

Wisioi Marketplace is a digital platform where our stylish community can BUY & SELL their gently worn fashion items.

This is not only a SUSTAINABLE way to REDUCE FASHION WASTE, but you also get to SHARE your preloved fashion with our fashion-loving community.

Click to learn out more.

To open your store is EASY! Simply log into our SELLER PORTAL, create your profile, add your product descriptions, prices & images.

And your product is ready to be bought by our fashion loving community.

To open your fashion boutique is absolutely FREE.

You can sign up as soon as you have items to load on the site.

For every item purchased, Wisioi Marketplace collects 25% commission.

Payments are made directly into your account TWICE a month.

On the 15th & the last working day of the month.

Congratulations - you’ve received an order on Wisi-Oi Marketplace! But what do you do now?

LEARN MORE

All orders come with a flat shipping rate of R99, which the buyer pays at checkout.

When the order is shipped, the seller will pay shipping to the value of no more than R99 to send the order to the buyer.

Every twice a month we payout the proceeds of the items sold to the seller, the shipping fee will be included in the payout.

IMPORTANT: We DO NOT collect commission on shipping fees.

YES , your store can be accessed 24/7 from your smartphone or your computer, so it is your very own business.

You can control your prices, add & remove products, change images, view orders & contact your shoppers.

To open your preloved boutique by click this link

Due to the difficulty associated with verifying luxury brand items, we will not approve any of these items on Wisioi marketplace.

There are too many risks involved if they happen to be counterfeit, so as a general rule we ask that you don’t sell any luxury brand products.

Read more about our Seller T's & C's

Pricing your preloved styles can be a little confusing to start with. 

Whether it’s an item that’s brand new with tags or something that’s been worn a little more - it can be difficult to know what price range is reasonable. 

Read more about PRICING MY ITEMS

PRICING GUIDE

Boutique who are quick active in creating & posting content that promote their store, generally see the sales grow fast & their store popularity too.

GOLDEN RULE: The more you post about your boutique on social media the faster your sales grow.

Here are a tips on HOW TO GROW MY STORE!

Listing items on your boutique can be a little overwhelming. 

Where do you start? What’s considered too little or too much?

READ MORE...

Shipping Policy

Know everything about peer-to-peer shipping.

An average boutique delivers within 5-7 working days.

Every boutique on our website has its own shipping policy and delivery method, so timeframes will vary.

You can view the seller’s delivery timeline on each boutique's page. 

Please Note: Our sellers currently only ship within South Africa..

When shopping from more that 1 boutique within the same order, each boutique will charge a flat shipping of R99.

For example, If you are shopping from 3 boutiques in one order, each boutique will charge its own shipping fee and your order will have 3 shipping fees in it. 

All queries concerning orders and delivery details should be addressed directly with the boutique/s you’re purchasing from.

If you’re ordering items from multiple boutiques, you’ll need to contact each one individually for information. 

No, if all the items in your basket are from the same boutique, you will only pay one (1) shipping fee. 

Should you, however, have items from multiple boutiques within your basket, multiple shipping fees from the various boutiques will apply.

Simply contact the boutique and arrange to have the item returned to the boutique.

The cost of return postage is the responsibility of the buyer unless the item is incorrect or has major defects.

Returns

The customer journey does not just stop at checkout, here are some answers to the frequently asked questions to returns.

Simply contact the boutique and arrange to have the item returned to the boutique.

The cost of return postage is the responsibility of the buyer unless the item is incorrect or has major defects.

If you have tried to contact the Boutique multiple times regarding an order and they haven’t responded in a reasonable timeframe, please forward your purchase confirmation email to [email protected] describing your query or issue and we’ll get in touch with the Boutique for you.

Wisioi stands for: WEAR IT. SELL IT. OWN IT.

Pronounced: We_See_Owe_Eye

You are welcomed :)

Everything you need to know

You asked, we answered!

We accept payment through debit/credit card OR Instant EFT OR Zapper.

Wisioi Marketplace is a completely SECURE & SECURE platform, backed by Shopify, to transact.

If you have any problems with your order or your item is not as described, please directly contact the Boutique you ordered from by heading to their page and clicking the ‘contact’ button.

You can then fill in a basic contact form to inquire about any order problems.

Each boutique has its own shipping and returns policies, kindly head over to the boutique's page for more info, otherwise, here is a guideline to Shipping Policy & Exchanges and Refunds

If you have placed an order and paid but still haven’t received an order confirmation email, please check the email address associated with your account to ensure it’s correct.

You can do this by heading to account > settings > my details.

If this information is correct and you still haven’t received a confirmation email, please check your spam folder before contacting the Boutique.Alternatively, you may drop us a Whatsapp on 063 963 9424 or an email at [email protected] and we will check for you

To leave feedback, head over to the Boutique’s page that you purchased from and click on the feedback tab.

There you can leave a score out of 5 stars and a feedback summary for submission.

Partnerships / Collaborations

We are always on a lookout for great content creators to partner with, are you our next influencer?

We would love to have you onboard to build a sustainable fashion community together.

Here is how you can be a WISIOI COLLABORATOR