WHAT DO I DO WHEN I RECEIVE AN ORDER?
Congratulations - you’ve received an order on Wisi-Oi Marketplace! But what do you do now?
Start by ensuring ALL items are:
- Washed
- Smelling fresh
- Ironed
- Folded beautifully.
When you receive an order, simply send us a WHATSAPP with your collection address and we will send a courier to collect from you.
All sellers have a strict window of 2 WORKING DAYS to fulfil orders. Should you, for whatever reason be unable to fulfill your order within 2 days, please contact the buyer to inform them about the delay.
Once the courier has collected, simply log into your boutique, select your order, enter the waybill number that we’ll send you and fulfill the order.
HERE'S HOW TO FULFILL YOUR ORDER
STEP 1
Log into your seller portal and hover over the MY ORDERS tab.
Click MY ORDERS in the dropdown menu.
Then click on the 3 dots, then click VIEW
STEP 2
Scroll to the BOTTOM of the order and click "FULFILL"
STEP 3
Make sure to add the:
- Tracking number for your package
- Courier name
- Tracking link
- Courier name
- Tracking link
STEP 4
Your order has been fulfilled!
We recommend following up with your shopper to make sure they received everything they ordered and in a timely manner.
Remember, going the extra mile with customer communication can help you get some great reviews and even repeat buyers!
