WHAT DO I DO WHEN I RECEIVE AN ORDER?
Congratulations - you’ve received an order on Wisi-Oi Marketplace! But what do you do now?
Start by ensuring ALL items are:
- Washed
- Smelling fresh
- Ironed
- Folded beautifully.
When you receive an order, simply send us a WHATSAPP with your collection address and we will send a courier to collect from you.
All sellers have a strict window of 2 WORKING DAYS to fulfil orders. Should you, for whatever reason be unable to fulfil your order within 2 days, please contact the buyer to inform them about the delay.
Once the courier has collected, simply log into your boutique, select your order, enter the waybill number that we’ll send you and fulfil the order.
HERE'S HOW TO FULFIL YOUR ORDER
STEP 1
Log into your seller portal and hover over the MY ORDERS tab.
Click MY ORDERS in the dropdown menu.
Then click on the 3 dots
STEP 2
Click VIEW
STEP 3
Scroll to the BOTTOM of the order and click "FULFILL"
Make sure to add the:
- Tracking number for your package
- Courier name
- Tracking link
- Courier name
- Tracking link
We recommend following up with your shopper to make sure they have received everything they ordered in a timely manner.
Remember, going the extra mile with customer communication can help you get some great reviews and even repeat buyers!
