WHAT DO I DO WHEN I RECEIVE AN ORDER?
Congratulations - you’ve received an order on Wisi-Oi Marketplace! But what do you do now?
Start by ensuring ALL items are washed, smell clean, are ironed, and folded beautifully.
All sellers have a strict window of 3 WORKING DAYS to fulfil orders. Should you, for whatever reason be unable to fulfill your order within 3 days, please contact the buyer to inform them about the delay.
We’ve put together a simple step by step guide to show you how to fulfill your first clothing order.
Step 1:
Log into your seller portal and hover over the orders tab. Click on the Orders Listing in the dropdown menu.
Step 2:
Take a look at your orders! In this example, there is 1 order that has been placed. Click on it to see all of the info you need to start prepping your item for shipping.
Scroll to the BOTTOM of the order and click "FULFILL"
Step 3:
Package your order! Package them up with the buyer’s shipping details and send them off for shipping. Make sure to add
- Tracking number for your package
- Courier name
- Tracking link
Step 4:
Your order has been fulfilled!
If you’ve followed all of these steps correctly then your package should arrive to the customer in just a few days.
We recommend following up with your buyers to make sure they received everything they ordered and in a timely manner.
Remember, going the extra mile with customer communication can help you get some great reviews and even repeat buyers!
Don’t forget - if you ever get stuck or have any issues trying to process your orders, don’t hesitate to reach out to our support team! We’re available through WhatsApp and email to help you with any questions or concerns.
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